Shipping and Terms of Payment
What payment options do I have?
We offer the following payment methods in our online shop:
Invoice (companies known to us)
Credit card (VISA and MasterCard)
We ask for your understanding that delivery on account is reserved for existing customers and new customers are therefore not alwasy available.
What is the payment term in your online shop?
As long as no other agreement has been made with us, the goods will be delivered against prepayment (Paypal, credit card, direct debit). Please settle our invoices immediately, but at the latest within the period of payment stated in the invoice. A discount deduction can only be granted after express agreement with us.
How do I select the payment options?
The payment options are offered to you when you select "Go to checkout" in the shopping cart.
The shipping costs depending on the country of delivery are also displayed there.
What are the delivery times?
Sample orders are delivered within one week. The standard delivery time is 3-4 weeks. We will inform you of the exact delivery date for your ordered goods in the order confirmation. You can find further information on deliveries/delivery times in our FAQ.
Which shipping service is used to deliver the goods?
The shipping method depends on the ordered goods and quantity. In the parcel area we mainly ship with DHL and UPS. For higher delivery volumes, we deliver by food forwarding company.
Are punctual deliveries possible?
In principle, on-time deliveries are possible. You can specify fixed dates during the ordering process, but they are always subject to reservation and can be agreed with us and - depending on the carrier - may involve additional costs for express shipping.
Are express deliveries possible?
We also deliver by express for an additional charge.
Please contact us:
Hotline: +49 211 / 367779-0
Subject: Express Service
What are the postage costs?
Shipping costs within Germany up to 15 kg total weight: 17,00 EUR net. Each additional 15 kg: 17.00 EUR up to a maximum amount of 95.00 EUR net per shipping company.
Shipping costs within the EU up to a total of 15 kg total weight: 45.00 EUR net. Each additional 15 kg, 45.00 EUR up to a maximum amount of 150.00 EUR per shipping company.
Shipping costs to EFTA countries (Iceland, Liechtenstein, Norway, Switzerland) up to a total of 15 kg total weight: 55.00 EUR net. Each additional 15 kg, 55.00 EUR up to a maximum of 150.00 EUR per shipping company.
Others destinations upon request.
Are the postage costs already included in the order?
The shipping costs are indicated and calculated during the ordering process in your shopping cart. Instead of the shipping costs you can alternatively choose individual shipping to your customers.
How does the goods get to me?
The goods will be sent by parcel service or food forwarding to the delivery address you specify. The shipping method depends on the quantity ordered. In the parcel area we mainly ship with UPS and DHL. With higher delivery volumes and fragile goods (e.g. wine bottles) we deliver exclusively by forwarding agency.